Skills
A combination of technical expertise, problem solving abilities and a commitment to delivering reliable IT solutions.
Technical Skills
IT Support
End use support & troubleshooting
Hardware & software support
System diagnostics & issue resolution
Remote & onsite assistance
Security Operations
Access monitoring & alert management
Incident logging & documentation
Security procedures & compliance
CCTV monitoring & access investigations
Access & Identity Management
Integriti access control administration
User provisioning, modification & revocation
Access reviews & audits
Visitor & contractor access management
IT Service Management
ITIL ®5 best practices
Service request management
Process improvement
Stakeholder & vendor collaboration
Microsoft Environment
Microsoft 365 package
Windows 10/1 administration
Active Directory basics
Group Policies (GPO) basics
Technical Documentation
SOPs & procedure documentation
Operational reporting
Incident reports & communications
Knowledge base development
Tools & Technologies
Integriti
Microsoft 365
Windows
Active Directory
Google Workspace
CCTV Systems